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Terms of Service

Terms and Conditions

Please fully read these terms and conditions. It contains important information about Doubleknot's services to you and your organization.

Definitions

The term ORGANIZATION refers to a formal or informal organization that is registered to use the Doubleknot system and associated services.

The term DOUBLEKNOT refers to Doubleknot, Inc. and all associated services provide by Doubleknot, Inc. to you and your organization.

The term MEMBER is a person registered to Doubleknot and assigned to one or more organizations.

The term EVENT refers to anything that requires a member to register. Events can include registration to the organization, a meeting, an outing, dues payment or fundraising campaign.

The term PAYMENT PROVIDER is any person who pays for an event via Doubleknot's service.

The term PAYMENT refers to any payment made through Doubleknot by a credit card holder or member.

The term CHARGEBACK refers to reversal of a payment by a bank or credit card processor on behalf of a PAYMENT PROVIDER who has disputed the amount of the PAYMENT.

The term FLAT CHARGEBACK FEE refers to the amount Doubleknot will charge for a CHARGEBACK.  This amount is specified in the Doubleknot Payment Processing Fees.

The term PERCENT FEE BASED ON AMOUNT refers to a percentage amount deducted from the total payment amount to cover the variable amount of the credit card processing fees.  This fee is based on the credit card used, as different credit or bank card companies charge different Percentage Fees.  See Doubleknot's Payment Processing Fees document for each credit or bank card Percentage Fee.

The term FLAT CREDIT PROCESSING FEE refers to the fee Doubleknot charges to process a credit. This amount is specified in the Doubleknot Payment Processing Fees.

The term FLAT PAYMENT PROCESSING FEE refers to the fee Doubleknot charges to process a payment. This amount is specified in the Doubleknot Payment Processing Fees.

The term FLAT CREDIT AUTHORIZATION FEE refers to the fee Doubleknot charges to authorize online store orders. This amount is specified in the Doubleknot Payment Processing Fees.

The term TRANSACTION refers to a single online payment or credit.  A single payment can include any number of registrants or store items.

The terms of the Agreement are indicated below.

General Terms


Doubleknot, Inc. will ensure data confidentiality including the confidentially of you, your agents, your organization and its members. Your data is only available to you, your designated agents and members.

Doubleknot, Inc. will not make available or sell your data to any other person or organization except to comply with applicable legal requirements or law enforcement.

Doubleknot will not promote or advertise to your members, event attendees or payment providers. Doubleknot, Inc. maintains the right to contact members, event attendees or payment providers only to provide requested support and verify accuracy of information.

Doubleknot, Inc. will store your and your organization's information on a secure server and provide you with access to your data, allow you to request checks any any amount up to the total balance of collected net payments and view transaction reports of payments collected.

You, your agents and organization are responsible for protecting the privacy and security of any information that you retrieve from Doubleknot, Inc.'s servers and shall indemnify and hold harmless Doubleknot, Inc. for any claims arising from unauthorized or illegal use or dissemination of such information.

You, your agents or you organization will retrieve your data from Doubleknot, Inc. servers as you deem necessary. You are responsible for managing your data after retrieval from Doubleknot, Inc. servers.

Doubleknot, Inc. only takes responsibility for lost or corrupted data relating to the payment and event data that has been charged to a cardholder's credit card within six months of the charge transaction and where Doubleknot has not distributed net fees, inclusive of credits, for that charge transaction to your organization. Such responsibility does not exceed the value of the transaction. Doubleknot, Inc. does not take any other responsibility for data or information.

Doubleknot, Inc. will provide standard customer support at no charge. Standard customer support is provided through email at doubleknot@doubleknot.com. Our business hours are Monday through Friday, 8:30 AM - 5:30 PM USA Pacific time.  Premium support customers are entitled to the services as defined in their specific service agreements.

Doubleknot, Inc. hereby grants to you, your agents and your organization, a limited, non-exclusive, non-transferable license to display, reproduce, distribute and transmit in digital form Doubleknot's name, URL or logo in connection with your organization's legal use of Doubleknot and services provided.

You hereby grant to Doubleknot, Inc. a limited non-transferable license to use, display, reproduce, distribute, modify and transmit in digital or printed form information provided by you, your agents or your organization relating to your organization, including your organization's name, trademarks, service marks and logo, in only connection with your organization's legal use of Doubleknot or services provided.

Doubleknot, Inc. expressly disclaims any warranty that the use of its service will be uninterrupted or error free or that the specifications will meet your organization's requirements. The Services are provided to you and your organization on an "AS-IS" basis without warranties of any kind, either express or implied, including without limitation warranties of merchantability or fitness for a particular purpose. Doubleknot, Inc.'s total liability under this Agreement is limited to the amount of your net revenue collected hereunder.

Doubleknot reserves the right, in its sole discretion, to cancel, restrict or block access to the service or any part thereof to you, your agents, your organization or any member.

Doubleknot reserves the right to change this agreement. Doubleknot will use best efforts to notify organization administrators of service term changes and provide a reasonable period for acceptance of the new terms. Service will be cancelled for any organization or members who do not accept new or modifications to the terms of service by the required acceptance date.

You can cancel this service at any time by providing Doubleknot such notification.  Cancellation of service does not remove you and your organization's obligation for chargeback fees.  Upon any such cancellation Doubleknot, where applicable, will assist with the transfer of domain ownership to you or your organization.  Doubleknot will not impose a fee to transfer the domain.  Any fee assessed by third parties are the responsibility of you or your organization.

Doubleknot, Inc. expressly disclaims any warranty of the products offered in your online store. Payment providers shall hold Doubleknot harmless from any product claims or warranties expressed or implied by the merchandise offered by the organization.

You can change the Doubleknot organization administrator or organization address by providing written notification to Doubleknot.

Domain Acquisition and Transfer Terms


For applicable service types, our responsibility to manage a domain does not become active until a successful domain acquisition or transfer is completed to our registrar. When a domain is acquired, your organization becomes the owner of the domain and the primary Doubleknot contact for the organization becomes the primary contact listed for the domain. When a domain is transferred, the original owner of the domain still retains ownership and all primary contact information remains the same. Doubleknot becomes a designated agent to manage the domain and the associated domain name services.  Upon completion of a transfer, an additional year is added to the expiration date of the domain.

As long as your Doubleknot service remains active and Doubleknot is a designated agent to manage the domain, yearly domain renewal is provided.

Fees paid for successful domain acquisition or transfer are not refundable.

Upon any such cancellation of Doubleknot’s services, Doubleknot will assist with the transfer of the domain to another registrar. Doubleknot will not impose a fee to transfer the domain. Any fee assessed by third parties are the responsibility of you or your organization.

Doubleknot cannot and does not check to see whether your domain name, or the use you make of the domain name, infringes upon the legal rights of others. We urge you to investigate to see whether the domain name you select or its use infringes upon the legal rights of others, and in particular we suggest you seek advice of competent counsel. You and your organization may wish to consider seeking one or more trademark registrations in connection with your domain name. You and your organization should be aware that there is the possibility we might be ordered by a court to cancel, modify, or transfer your domain name. You should also be aware that if we are sued or threatened with lawsuit in connection with your domain name, we may turn to you and your organization to hold us harmless and to indemnify us.

For applicable service types, the service for which you have registered may, at your option, include Email Forwarding. To the extent you opt to use Email Forwarding, you are obliged to do so in accordance with all applicable legislation and are responsible for all use of Email Forwarding, including the content of messages sent through Email Forwarding.

For domains transfers, Doubleknot will initiate the transfer but you and your organization are responsible for ensuring the completion of the transfer. This includes:

  • Obtaining any pre-approval or transfer authorization from your current registrar.  If your current registrar provides you a transfer authorization code you need to provided this code to Doubleknot.
  • Removing any lock that would prohibit the domain from being transferred.
  • Promptly responding to all approvals that may be sent by our registrar, RegisterFly, and the current registrar holding the domain. The primary contact for the domain will be contacted via email to approve the transfers. They may be contacted more than once and separately by the current and new registrar.
  • Completing all responses to the domain transfer approval request within seven (7) days. After seven days the transfer request will cancel.
  • Ensuring at least sixty (60) days have passed since the domain was last purchased, renewed or transferred. Doubleknot cannot transfer a domain if it was purchased, renewed or transferred within the last 60 days.

Doubleknot will initiate a domain transfer up to three (3) times in a period not to exceed 30 days from the start date of the service. After this period, Doubleknot will cease to initiate the domain transfers. At you or your organization’s request, Doubleknot will refund the domain transfer and management portion of the service fee.

Doubleknot is not responsible for any domain service interruption resulting from the transfer or attempted transfer of a domain.

Financial Terms


Doubleknot, Inc. will not charge, you, your agents or your organization, for any services provided through Doubleknot other than payment processing. You are not obligated to use Doubleknot's payment processing to use Doubleknot's other services.

You understand that Doubleknot, Inc. will charge processing transaction and authorization fees for all payments made via Doubleknot. The fees for these transactions are:

  • For payment transactions Doubleknot will charge a flat processing fee plus a percent fee based on amount of event total transaction fee to each payment transaction, and
  • For refund and credit processing, Doubleknot will charge a flat credit processing fee and will refund the percent fee based on amount. The flat processing fee will not be refunded.
  • For online store order credit authorizations, Doubleknot will charge a flat credit authorization processing fee. The flat processing fee will not be refunded if the order is cancelled or unfulfilled.

Doubleknot, Inc. will remit to the organizatin via Electronic Funds Transfer (EFT), within two business days after any check request. Check requests can be made by the organization administrator through the Doubleknot system, via a signed fax or via a signed letter. The check will be made payable to the organization name and transferred to the organization's designated bank account. Doubleknot does not allow checks payable to an individual person.  Doubleknot, Inc. assumes no responsibility for the check after it has been mailed.

Should the event where Doubleknot processed payment be cancelled for any reason due to, but not limited to, inclement weather, legal restriction, labor dispute, strike, boycott, flood, fire, public emergency, riot or war, you shall be responsible for any liability to participants for reimbursement payments made.

Issuing refunds are the sole responsibility of you and your organization and you agree to authorize Doubleknot to process refunds when required by you or your agents.

You agree that Doubleknot has the right to deduct from you account balances credit card chargeback's with respect to your event(s) and store sales up to a period of 6 months after the date of the last accepted transaction (payment or credit) for that event. You and your organization agree to pay all chargeback's fees and refund amounts. For chargeback's, Doubleknot will charge a chargeback fee plus the amount of the orginial payment minus a refund for the percentage fee based on amount.

Doubleknot will assume liability for a chargeback fee where Doubleknot cannot provide positive verification that the payer accepted the terms of the payment disclosure and waiver. Doubleknot does not assume any responsibility for the net payments distributed to you, your agents or your organization.

In the event that your account balances do not have enough funds to cover the cost of a chargeback or credit, you agree that Doubleknot will invoice you and your organization for this amount. Payment is due upon receipt of invoice.

Upon any cancellation or restriction of service, Doubleknot, Inc. will mail payment to the organization of account balances for the organization, via USPS, within ten business days.Such cancellation or restriction of service does not release you, your agents or your organization from the terms of service for the period that service was provided by Doubleknot, inclusive of the term an organization is responsible for chargeback and credit liability.

Upon cancellation of service, any unused portion of a fee paid to Doubleknot will not be refunded unless the request is made within the first 30 days of service.  Payment processing and completed domain name acquisition and transfer fees paid to Doubleknot are not refundable. 

Each party shall indemnify and hold harmless the other party and its directors, officers, employees, affiliates and agents, against any claim, demand, cause of action, debt or liability, including reasonable attorneys' fees, to the extent that (i) it is based upon the indemnitor's breach of a representation, warranty or obligation hereunder; (ii) it arises out of the indemnitor's gross negligence or willful misconduct; or (iii) it is based upon the indemnitor's violation of any applicable federal, state or local law or regulation.

Any controversy or claim arising out of or relating to this Agreement shall be settled by binding arbitration in accordance with the American Arbitration Association (AAA) ruled then in force and effect. The arbitration, including the rendering of an award, shall take place in San Jose, California. The arbitrator or arbitrators shall apply the substantive law of the State of California. Judgment on the award rendered by the arbitrator or arbitrators may be entered in any court of competent jurisdiction.

Notices

Any notifications pertaining to Doubleknot, Inc., its services or this agreement can be sent to doubleknot@doubleknot.com, via fax to +1 408-850-8182 or via postal mail to:

Doubleknot, Inc.

20665 4th Street, Suite 103
Saratoga, CA 95070 USA

You, your agents and your organization represents and warrants to Doubleknot, Inc. that it has the power to enter into and perform this Agreement, and that the individual executing this Agreement on behalf of the organization has been properly authorized to do so.

It is acknowledged and agreed to by you and Doubleknot, Inc. that this Agreement contains valid, binding obligations of the parties.

I certify that I have provided Doubleknot, Inc. with valid and true information, that I am authorized by my organization to enter into this agreement and I agree to the terms and conditions above.
 
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